Frequently asked Questions (FAQ)

General Questions

Q:  What is Food Smart?

A:  Food Smart is a family of nutrition management software, comprised of four separate editions, as follows:

Home Edition ($49.95 CDN/USD)
Designed for personal use at home, the Home Edition provides a standard nutrient analysis for recipes, menus and personal intake records for up to 12 people.

Fitness Edition ($99.95 USD)
A mixture of personal and professional features, the Fitness Edition was designed for fitness training and nutrition support professionals looking for an entry-level professional solution.  Along with the standard recipe and menu analysis, this edition supports the tracking of up to 25 client profiles.

Business Edition ($295.00 USD)
Licensed for commercial recipe and menu development and publication, the Business Edition provides additional features for recording and protecting recipe and menu authorship information.  It also supports customized meal lists for menu development.

Unlike the Home and Fitness Editions, this edition is licensed for commercial use within the food manufacturing and recreation/hospitality industries.

Professional Edition ($395.00 USD)
The Professional Edition extends the basic client profile record by including several new areas of data entry, including medical, diet and weight histories, follow-up notes, detailed Diabetes management records, as well as customizable daily nutrient recommendations.  It supports the tracking of an unlimited number of client profiles.

The Professional Edition is the only edition licensed for professional use within the healthcare industry.

Q:  Do you offer a money back guarantee?

A:  Yes, unconditionally on all editions of Food Smart.  If at any time after purchase you decide you are not completely satisfied with our software, simply return the complete package back to us for a full refund of your original purchase price.

Q:  Is your software available on diskette as well as CD-ROM?

A:  No, we no longer support diskette versions.

Differences Between Editions

Q:  Why do you offer different editions of Food Smart?

A:  Because we recognize that different users may have different needs, and we don't want to make our software cost prohibitive to home and fitness users, for example, who don't want, nor need, to purchase our Professional Edition.

Q:  Why would anyone purchase the Fitness, Business or Professional Editions when the Home Edition provides a complete recipe, menu and client intake analysis?

A:  There are two reasons:  firstly, we have very specific licensing policies for each edition of Food Smart, and it is illegal for you to misuse the Home Edition for commercial or professional use.  Secondly, and more importantly, the higher level editions provide substantially more functionality than the Home Edition, so it is in your best interest to purchase the correct edition.

Q:  If I buy the Home, Fitness or Business Edition to get started, can I upgrade to a higher edition later?

A:  Yes, you can upgrade from the Home, Fitness or Business Editions of Food Smart to a higher edition at any time after purchase by simply paying the difference in cost.  Anyone interested in upgrading their current edition of Food Smart should simply call us for further information.  We can usually upgrade your copy immediately over the phone.

Purchasing Food Smart

Q:  What are the different prices for each edition of Food Smart?

A:  Please see the Versions/Pricing page on this web site for complete descriptions of each edition and their price per license.

Q:  What is the easiest way to purchase Food Smart?

A:  The fastest way to order is to simply fill out our online form located on our Ordering page.

You may also send us email at Marketing@quackersales.com to let us know you are interested in ordering one or more copies.  

Do not include your credit card information within an email message being sent to us, since email is not a secure means of communication, especially over the Internet.

Q:  What methods of payment do you accept?

A:  We can accept VISA credit card payments over the phone, or you may ask us to simply include an invoice with your shipment, which you should pay on receipt, either by personal or corporate cheque, or by money order.

Q:  Do you offer credit terms on invoiced orders?

A:  We do ask that you pay on receipt of the product, however we do extend our payment terms for 30 days in most cases.

Q:  Do you offer "bulk" discounts for multiple license orders?

A:  Sorry, but we no longer offer bulk discounts.

Q:  Do you offer special discounts for educational institutions, such as schools, colleges and universities?

A:  Yes, we do offer educational pricing for licenses of Food Smart purchased for direct student use, in a computer lab for example, or to be offered as a resource in the campus bookstore.  Please email us at Marketing@quackersales.com to receive further information regarding our educational pricing. 

Receiving Technical Support

Q:  Do you offer technical support?

A:  Yes, all registered users of Food Smart are eligible to receive toll-free technical support by facsimile or by email for the life of our software. 

Technical Questions

Q:  What operating systems do you support?

A:  We currently offer only 32-bit solutions for each edition of Food Smart, and therefore can support the following versions of Microsoft Windows:

Q:  What are the system requirements?

A:  Our hardware recommendations are as follows:

Our multi-user editions require the use of the TCP/IP network protocol - Novell SPX/IPX is not supported.

Q:  Do you support the Macintosh?

A:  No, we do not currently offer a Macintosh solution.   However, we are currently developing a web-based nutritional analysis solution which can be run under the Microsoft Internet Explorer web browser, which is currently supported on the Macintosh.  Presently, no official commercial release date has been set for our web-based solution. 

Q:  I am already a registered user of Food Smart.  Can I upgrade my current version to the Millennium Edition so that all of my data is still available?

A:  Yes, you are welcome to upgrade your current version of Food Smart to the new version 5.0, by purchasing an upgrade license, as follows:

Home Edition             -   $19.95 per license
Fitness Edition           -   $39.95 USD per license
Business Edition        -   $69.95 USD per license
Professional Edition    -   $99.95 USD per license

The exact process of moving your existing data up to Food Smart Version 5.0 depends on your current version, but normally it simply means preparing a backup of your existing data (which you have been maintaining all along, anyway, right?) and restoring it into the new version. 

For Food Smart versions 2.5 and older, the process is a bit more difficult.  We normally recommend that you send us a copy of all of your *.dat files via an email message, and we will do the data conversion up to the Millennium Edition on your behalf, sending you back a backup file containing your data for restoration into your copy of the new version.

 

Copyright © 1999 [Quacker's Sales & Service]. All rights reserved.
Revised: December 07, 2002